At EMS Stairlifts we strive to deliver a great customer experience and to be the best that we can be for our customers. We constantly monitor the service that we provide to customers and are pleased to report that in 2015, 99% of customers would recommend EMS Stairlifts and an amazing 94% of customers believed that the service we gave them was 4* and 5*
I am writing this letter to state how pleased I am with the work carried out by EMS Stairlifts and to thank them for a job well done.
The work was finished to a high standard. George Mocan, who carried out the job, is a dilligent, hard-working and courteous man who went out of his way to find the best solution for my wife.
I would have no hesitation in recommending EMS Stairlifts and George both to Barnet Council, and to any friends who may need similar work done. I can assure you as a retired professional builder I do not give such praise often!
Squadron Leader V R Denwood
My wife and I have just brought a 'Flow 2" stairlift from EMS Stairlifts. I wish to commend the company on their highly professional conduct throughout the selection, purchase and installation of this stairlift.
We dropped in without notice, on their really excellent wheelchair friendly Baldock showroom on the 5th of February 2014. We were immediately made comfortable, and having explained my wife's needs for assistance, we were able to try out the wide range of lifts on display, and with excellent guidance and advice, settled on the Flow 2 as being the most appropriate. The salesman/surveyor came to our house the next afternoon, took all the necessary measurements with a photographic survey, and accepted our bespoke designed order for processing with the manufacturer.
Throughout the installation the engineer was clearly very competent in his task, and had not a single problem to overcome, the kit of parts matched the survey perfectly, and the installation was completed single-handed in less than 3 hours. The installation is amazingly robust without excessive intrusion into the stairway. The automatic capabilities of the Flow seat unit enhance its usability and comfort to make it a real pleasure to use.
My wife is absolutely delighted.
Mr & Mrs Bates
We have just had a stairlift fitted by your company and we would like to compliment you on your workforce and the work
From our first phone call to your offices we have been so impressed by your friendly helpful staff. Matthew was so kind and understanding when we visited the showroom and also when he came for a site visit.The whole process has been stress-free. It was delivered on time and the engineer who installed the lift did a first class job. He worked quietly: in fact we almost forgot he was there, and the staircase was spotless when he left.
We will be only to pleased to recommend you to anyone we speak to.
Jan and John Bates