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Find Out Why So Many People Trust EMS Stairlifts

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At EMS Stairlifts we strive to deliver a great customer experience and to be the best that we can be for our customers. We constantly monitor the service that we provide to customers and are pleased to report that in 2015, 99% of customers would recommend EMS Stairlifts and an amazing 94% of customers believed that the service we gave them was 4* and 5*

Squadron Leader V R Denwood

My wife and I have just brought a 'Flow 2" stairlift from EMS Stairlifts. I wish to commend the company on their highly professional conduct throughout the selection, purchase and installation of this stairlift.

We dropped in without notice, on their really excellent wheelchair friendly Baldock showroom on the 5th of February 2014. We were immediately made comfortable, and having explained my wife's needs for assistance, we were able to try out the wide range of lifts on display, and with excellent guidance and advice, settled on the Flow 2 as being the most appropriate. The salesman/surveyor came to our house the next afternoon, took all the necessary measurements with a photographic survey, and accepted our bespoke designed order for processing with the manufacturer.

Throughout the installation the engineer was clearly very competent in his task, and had not a single problem to overcome, the kit of parts matched the survey perfectly, and the installation was completed single-handed in less than 3 hours. The installation is amazingly robust without excessive intrusion into the stairway. The automatic capabilities of the Flow seat unit enhance its usability and comfort to make it a real pleasure to use.
My wife is absolutely delighted.
May 2014

Mrs Langford


We were very impressed by your friendly helpful staff. Matthew was so kind understanding when we visited the showroom and also when he came for a site visit. The whole process has been stress free. It was delivered on time and the engineer who installed the lift did a first class job.
February 2016

Mr Whadcock


Just want to say a big thanks for the job and the work you did, the ramp is brilliant and perfect for getting dad outside. We got my dad outside straight away on Saturday morning and he was so happy, 1st time in 6 months.

The whole family really appreciate you getting this job done at such short notice and has made such a big difference already!
June, 2017

Mr Spencer


Just a big thank you for all the attentention given to us when purchasing our stairifts. Along with understanding our personal difficulties you made the experience an absolute joy.
February 2016

Mr Owers


Having been told by a number of stair lift companies over the past few years, that it was not possible to fit a stair lift in our olde world property. EMS were recommended with the endorsement 'If they can't fit one, then no one will'. Well I am so glad that I did contact EMS as my Dad, having just celebrated his 100th Birthday is now enjoying the leisurely ride instead of walking the stairs. The whole process from start to installation was second to none, so have no hesitation in recommending them.
December 2016

Mr Lee


I was very impressed with the service we received from your company, being polite, efficient and extremely competent. I would have no hesitation in recommending your company.

February 2012

Mr Peters


I was very satisfied with the level of service and attention received by EMS Stairlifts. They dealt with my parents in a respectful manor from start to finish and I would recommend EMS to any persons enquiring about stairlifts.
2016

Mr & Mrs Bates

We have just had a stairlift fitted by your company and we would like to compliment you on your workforce and the work
they did.

From our first phone call to your offices we have been so impressed by your friendly helpful staff. Matthew was so kind and understanding when we visited the showroom and also when he came for a site visit.The whole process has been stress-free. It was delivered on time and the engineer who installed the lift did a first class job. He worked quietly: in fact we almost forgot he was there, and the staircase was spotless when he left.

We will be only to pleased to recommend you to anyone we speak to.

Yours sincerely
Jan and John Bates
September 2012

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