After having a fairly hard sell from one national company, we got EMS around. Matt turned up an didn't try and push a sale at all. He simply gave us his opinion on what would be best for us and quoted a price. He then said give us a call if you want to proceed. No follow-up sales call at all. We did proceed and within five weeks Paul the fitter arrived. He worked quickly and thoroughly, and left the house very clear. Highly recommend.