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Home of the UK’s largest stairlift showroom offering your perfect mobility lifting solution
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See Reviews Of Our Stairlift Service

We always strive to deliver a great customer experience and are careful to constantly monitor the service that we provide.
Just recently we completed a survey that reported 99% of our customers would recommend our services to others. It gives us great pleasure to hear about how our products have improved independence and value of life. Most of our clients regard us very highly in the stairlift industry and were kind enough to leave us some fantastic reviews, below you will see some of our recent testimonials:

Making a Big Difference

EMS Stairlift 5 Star Review Logo Lift is absolutely wonderful. My thanks as it is already making a big difference.

Helpful and Efficient

EMS Stairlift 5 Star Review Logo A young man named Jack came to install my stairlift. Very helpful, also efficient. I know it’s his job but there is "a right and wrong way!" I am finding the stairlift a great help.

Looks Easy to Use

EMS Stairlift 5 Star Review Logo Thank you so much for the stairlift. Mum moves in on Tuesday and will love it as much as we do, I’m sure. So quiet, and it looks easy to use. Altogether lovely!
Thank you for all you did for us to include meeting mum in the showroom on a Saturday morning, and dealing so nicely when I booked the fitting only to find I’d wrongly sequenced the stairlift fitting and carpet fitting! You have been fabulous - office, fitters and not forgetting Matt.

The Service Received was Excellent

EMS Stairlift 5 Star Review Logo I just want to thank you so much for all your help, advice and guidance in arranging for us to have a stairlift installed. I cannot begin to tell you what a difference this has made to our lives. The service we received from yourself and EMS stairlifts was excellent.

Prompt, Professional and Caring Service

EMS Stairlift 5 Star Review Logo Our stair lift broke down between Christmas and New Year, which meant my wife was restricted to upstairs and unable to get down stairs. We are just sending a note of thanks to your company, for your prompt, professional and caring service given to us it was nothing short of marvellous. Even though your offices were closed your staff managed to rectify the problem, would like to pass on our thanks especially to Alex who managed the logistics through out and kept us informed and to Jack for installing a new unit. Many thanks again.

That's a 10 from Us Both

EMS Stairlift 5 Star Review Logo May we say how pleased we are with the stairlift and a massive thank you to Jack who carried out the installation, an excellent worker, polite and got on with the job without any mess. Jack explained the whole thing to us so that's a 10 from us both. Jack is an excellent person. Well mannered and was a pleasure to have him in our house, he also is a credit to your company, and to himself, please pass on thanks to him. Thanks to George for all his support in what was a very difficult time for both of us.

It's Made Such a Difference

EMS Stairlift 5 Star Review Logo I just wanted to let you know how very pleased I am with my Platinum Stairlift you installed a few months ago now. It’s made such a difference to my daily life and going up and down the stairs is now a painless procedure. It’s easy to use and the two charging points where it rests aren’t a problem for the rest of the family and when she’s unwell my daughter uses it too.

Completed Quickly and Professionally

EMS Stairlift 5 Star Review Logo On behalf of my Uncle and Aunt, and including myself, I would like to thank you and all your staff who were involved in the installation of the stair lift at my Uncle and Aunt’s property. The installation was completed quickly and professionally and it is very much appreciated.

Splendid Job

EMS Stairlift 5 Star Review Logo Can you pass on our huge and grateful thanks to Daniel for all his patience and kindness yesterday as regards the installation of both the chair lifts. He did such a splendid job and also in the handover as well. Alas he had to put up with a stream of carers and other visitors, having to dodge round as needed to make way for them so my apologies for any inconvenience caused. My partner unfortunately wasn't quite up to testing them himself at the time - but did manage the middle floor lift with the assistance of the physio therapists who came to see him later in the day - and that certainly got the thumbs up from them all after that! Very impressed with the hinge whilst in park!

Made the Whole Process Very Simple

EMS Stairlift 5 Star Review Logo Richard was very thorough and very accommodating in juggling the setup in order for my mum to keep her original handrail up the stairs which made her happy. He arrived during the pandemic wearing a face mask and sanitiser in order to carry out the measurements and discussions were held in the garden so as to adhere to social distancing guidelines. The stairlift was ready in the exact time quoted and then Alex was very helpful and knowledgeable during the installation process. I would highly recommend this company as they made the whole process very simple. Well done and thank you to everyone at EMS. Mum loves her stairlift.

Built During Difficult Times

EMS Stairlift 5 Star Review Logo I just wanted to say thank you for all the work you arranged to get Mum and Dad's steps and lift built during difficult times. I managed to visit them 2 weeks ago and all looks good.

Efficiency and Respect

EMS Stairlift 5 Star Review Logo My Mother has asked me to pass on her thanks for your assistance in getting her stairlift installed. She was very pleased with the efficiency and respect shown by the staff at EMS Stairlifts. We would like you to feed back to them our thanks. This adaptation will make living in her own home a lot easier for my Mother. Thank you for all that you have done.

Took Great Care of Our Home

EMS Stairlift 5 Star Review Logo Just wanted to let you know that we are extremely pleased with the Handicare 1100 stairlift which you recently installed. The engineer, Alex took great care of our home during the process. Thank you.

No Hesitation in Recommending You

EMS Stairlift 5 Star Review Logo Security, safety and peace of mind. The stairlift is easy to control and a joy to use. Thank you all very much, including Richard, your rep, who originally came to see me. If I know of anyone who needs a stairlift I will have no hesitation in recommending you to them.

Pleasant and Helpful

EMS Stairlift 5 Star Review Logo Mrs Harrington’s daughter phoned and asked if I could pass her comments on to the management on how well the installation was carried out and what a pleasant and helpful person Jack was. She was very impressed with how clean and tidy he was when installing and patient when demonstrating the lift.

A Great Job Fitting It

EMS Stairlift 5 Star Review Logo Many thanks for organising the stairlift so quickly, it is brilliant. It has totally resolved the problems we have been having with the stairs. Jack did a great job fitting it.

A Very Good Shopping Experience

EMS Stairlift 5 Star Review Logo I am writing to thank everyone I met for the help and advice given when I enquired about the purchase of a stair lift. From my first point of contact, Kim on the telephone, who sounded welcoming and knowledgeable, to Matt... well he has been in the business quite a while, and the fitter whose name I do not know, who just did the job with an air of efficiency. A very good shopping experience... a pleasure... almost ... to part with my money.!! Thank you, EMS Stair Lifts

Nothing But Praise

EMS Stairlift 5 Star Review Logo Mr XXX returned home on Wednesday afternoon after being in hospital since January – he has tried his stair lift and absolutely loves it, and it is lovely for them both that he can get upstairs and in his own bed at last. He is currently sitting in the garden enjoying the sunshine and enjoying being home. Mrs XXX has nothing but praise for the contractors who installed it within days of the request made, the install only took a couple of hours and the kind contractor stood in the garden to maintain social distancing and shouted the operating instructions to her and she tried it herself and said it was great. The contractor was clean, tidy, friendly and efficient and took all his rubbish home. She is very pleased with the service and couldn’t believe that something like this was available to them and she would enjoy having him home now.

Outstanding Service

EMS Stairlift 5 Star Review Logo Thanks very much for an excellent job done from first enquiry to installation today of my dad’s stairlift. All staff have provided an outstanding service and I know this equipment will make Dad’s life much easier.

Dedicated to Customer Care

EMS Stairlift 5 Star Review Logo I would like to express my sincere thanks for your prompt response to my request for service last Friday. Alex arrived in 15-20 minutes and quickly sorted the problem and in addition made good a worn roller. You have an excellent engineer in Alex, obviously dedicated to customer care. Thank you again.

Exceptional Service

EMS Stairlift 5 Star Review Logo May I say the service received from EMS has been quite exceptional from first enquiry to installation, and now removal following the sad loss of my wife. In an industry not famous for its service, EMS has been outstanding. Real quality in its products, installation, servicing, and above all its user friendly and most caring customer service. I would recommend you to all.

Excellent Service and Product

EMS Stairlift 5 Star Review Logo EMS provided a chairlift for my in laws and were fantastic. Very professional no nonsense approach from sales to delivery. Very friendly and understanding staff and we could not be happier. Prices are very competitive and the whole thing was done on time and budget.

Wonderful Service

EMS Stairlift 5 Star Review Logo Salesman came to see us Friday - I then ordered stair lift on Monday which was fitted on Wednesday (Salesman to final fitting 5 days). Everyone I dealt with at the company was very friendly and pleasant, and the stair lift is brilliant - fitted to a very high standard. I would recommend EMS to anyone thinking of buying a stair lift and it was such a pleasure not having any high pressure sales pitch, just given a quote and advised to think about it or to visit the showroom if we wanted to. Excellent service from start to finish.

Highly Recommended

EMS Stairlift 5 Star Review Logo I have had brilliant service from EMS Stairlifts from start to finish; Steve, who came to measure up at the outset, to Ian, who came to fit the stairlift. Everything about the stairlift was explained thoroughly, and Ian made sure I was fully competent with it before he left. I have no hesitation in recommending EMS to anybody else: I cannot praise them highly enough. Thank you so much to Steve, Ian, and the rest of the team.

Fully Understood My Requirements

EMS Stairlift 5 Star Review Logo I would like to thank you for the two Ceiling Hoists that have just been installed into my home. You fully understood my requirements and very kindly arranged for the quick installation. This was especially appreciated as I have spent a week in hospital after an accident to my hip. I must say, my carers are also very impressed with the equipment - commenting that it is the best they have ever used.

I Have Peace of Mind

EMS Stairlift 5 Star Review Logo Thank you for all that you have done to get my mother’s stair lift back to good working order. I am very appreciative of the quick response and expertise in fixing the various issues. After fixing the rollers and replacing the motor all is fine now. And Mum is happy. And I have peace of mind that she is safe getting upstairs. Please give this feedback to all of the team including: Phil, Chris, Mark, Alex, Wendy, Anthony, Lidia and anyone else I have missed.

Very Helpful and Kind

EMS Stairlift 5 Star Review Logo George was wonderful - very helpful and kind. We are not sure if we will purchase a lift - we are considering selling the house and moveing to a one-story place - but if we decide to stay here we will definitely come back to you at a later date! Thank you so much for everything.

A Pleasure to Work with You

EMS Stairlift 5 Star Review Logo I've got a lovely new stairlift which is sheer bliss! A very big thank you to you and your team for all the hard work you put in. You were very patient and helpful and I appreciate it very much. It was a pleasure to work with you. And a special thank you to Mark for installing it so efficiently.

Everyone Was So Helpful

EMS Stairlift 5 Star Review Logo The company were supportive and honest with us. The whole fitting start to finish took 10 days. Matt was great came to our home and measured and as mum was still in hospital was happy to visit her to complete all the details. The whole experience was easy. Everyone was so helpful.

Finished To A High Standard

EMS Stairlift 5 Star Review Logo The work was finished to a high standard. George Mocan who carried out the job is a diligent, hard working and courteous man who went out of his way to find the best solution for my wife. I would have no hesitation in recommending EMS Stairlifts and George both to Barret Council and to friends who may need similar work done. I can assure you as a retired professtional builder I do not give such praise often.

So Kind and Polite

EMS Stairlift 5 Star Review Logo Recently your engineer services my stairlift and was so kind and polite explaining everything and even cleaning my lovley white pipes. As I am now in my 90th year, I do rely on my lovley stairlift and need to know how it works in case I forget. Thank you very much for your help!

Prompt & Professional

EMS Stairlift 5 Star Review Logo A good, well carried out job. No problems at all.

Couldn't be better

EMS Stairlift 5 Star Review Logo They installed a stair lift for my mum. They were wonderful, helpful, informative and efficient. The lift arrived within the estimated arrival time and all the arrangements they made about payment and installation went exactly as planned. I highly recommend them.

Outstanding Work

EMS Stairlift 5 Star Review Logo Have no hesitation in recommending EMS to anyone in need of a stairlift. Very professional in all areas.

Worked quickly and quietly

EMS Stairlift 5 Star Review Logo Alex turned up promptly and worked quickly and quietly. After a couple of hours he asked me to have a trial run and told me about safety and operation. The whole experience was much better than expected and enables me to stay in my home.

Delighted with the work

EMS Stairlift 5 Star Review Logo EMS Lifts installed a stairlift for me that went straight to my bedroom. I was absolutely delighted with the work that they completed and it has completely changed my life for the better.

Helpful staff

EMS Stairlift 5 Star Review Logo They installed a stairlift for me and I have been very happy with the work completed. There have been no issues since its installation and it's all working perfectly.

Very impressed

EMS Stairlift 5 Star Review Logo We were very impressed by your friendly helpful staff. Matthew was so kind understanding when we visited the showroom and also when he came for a site visit. The whole process has been stress free. It was delivered on time and the engineer who installed the lift did a first class job.

The ramp is brilliant

EMS Stairlift 5 Star Review Logo Just want to say a big thanks for the job and the work you did, the ramp is brilliant and perfect for getting dad outside. We got my dad outside straight away on Saturday morning and he was so happy, 1st time in 6 months.

The whole family really appreciate you getting this job done at such short notice and has made such a big difference already!

A big thank you

EMS Stairlift 5 Star Review Logo Just a big thank you for all the attentention given to us when purchasing our stairifts. Along with understanding our personal difficulties you made the experience an absolute joy.

No hesitation in recommending

EMS Stairlift 5 Star Review Logo Having been told by a number of stair lift companies over the past few years, that it was not possible to fit a stair lift in our olde world property. EMS were recommended with the endorsement 'If they can't fit one, then no one will'. Well I am so glad that I did contact EMS as my Dad, having just celebrated his 100th Birthday is now enjoying the leisurely ride instead of walking the stairs. The whole process from start to installation was second to none, so have no hesitation in recommending them.

Polite, Efficient and Competent

EMS Stairlift 5 Star Review Logo I was very impressed with the service we received from your company, being polite, efficient and extremely competent. I would have no hesitation in recommending your company.

Very satisfied

EMS Stairlift 5 Star Review Logo I was very satisfied with the level of service and attention received by EMS Stairlifts. They dealt with my parents in a respectful manor from start to finish and I would recommend EMS to any persons enquiring about stairlifts.

So Impressed

EMS Stairlift 5 Star Review Logo From our first phone call to your offices we have been so impressed by your friendly helpful staff. Matthew was so kind and understanding when we visited the showroom and also when he came for a site visit. The whole process has been stress-free. It was delivered on time and the engineer who installed the lift did a first class job. He worked quietly: in fact we almost forgot he was there, and the staircase was spotless when he left.

So Kind and Polite

EMS Stairlift 5 Star Review Logo Recently your engineer services my stairlift and was so kind and polite explaining everything and even cleaning my lovley white pipes. As I am now in my 90th year, I do rely on my lovley stairlift and need to know how it works in case I forget. Thank you very much for your help!

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If you have any questions or queries, please do not hesitate to fill in the form above and we will respond as quickly as possible. Alternatively, you can call us on 01462 499700
elderly lady sitting on a stairlift
Quotation Mark
I have had brilliant service from EMS Stairlifts from start to finish; Steve, who came to measure up at the outset, to Ian, who came to fit the stairlift. Everything about the stairlift was explained thoroughly, and Ian made sure I was fully competent with it before he left. I have no hesitation in recommending EMS to anybody else: I cannot praise them highly enough. Thank you so much to Steve, Ian, and the rest of the team.
Quotation Mark
L, October 2019.