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Frequently asked questions about stairlifts and the relevant answers.

Hopefully these will help you to make a decision about your stairlift or access solution but if you’re still unsure or have any further questions please feel free to give our friendly advisors a call.

Do I need a stairlift?

Stairlifts are designed for anyone who has difficulty using a staircase and provides safe access to all areas of the home when the stairs present a barrier. Stairlifts can help people maintain their independence and stay living in their home without support for longer.

What stairlift do I need?

There are two main types of stairlift - straight and curved. Straight stairlifts are fitted to staircases with no bends. This is the simplest form of stairlift, where the staircase is completely straight. Curved stairlifts are fitted to staircases that have one or more bends and require a bespoke rail, including spiral staircases.

How will I know what stairlift is right for me?

Our expert team of surveyors will formulate a good understanding of what stairlift is most suited to your needs when we visit your home to carry out a survey. Based on your particular stair configuration, the dimensions of the stairs and the environment in which the stairlift is being installed. We will usually be able to offer several different options that would “technically fit”. Once we have narrowed down the stairlift options that will fit on your stairs, we then assess you to pinpoint the most suitable stairlift from those options available.

How long does a stairlift take to install?

Typically a straight stairlift will take around 3-4 hours to install. A curved system takes a little longer at around 4-5 hours. Stairlifts installations fitted in domestic dwellings are always completed within a day.

Are stairlifts safe?

Yes, all of the stairlifts that we supply conform to BS EN 81-40:2008, which refers to the safety rules for the construction and installation of lifts. Special lifts for the transport of persons and goods. Stairlifts and inclined lifting platforms intended for persons with impaired mobility.

Are there stairlifts for children?

Yes, child stairlifts work in exactly the same way as a standard straight or curved stairlift but the chair can be tailored to fit a child perfectly with a range of cushions and harnesses available.

Can I customise my stairlift?

Yes, most stairlifts have a variety of upholstery colours and a choice of materials for you to choose from. In the case of curved stairlifts, you are able to customise the colour of the rail.

How are stairlifts powered?

Modern stairlifts are typically powered by two rechargeable, sealed lead acid batteries which are located in the chassis under the chair. Stairlifts need to be plugged into the mains and switched on at all times. This is so that the batteries remain on trickle charge when the Stairlift is not in use.

Does a stairlift use a lot of electricity?

The average stairlift uses around £8-£10 of electricity per year to run.

Will the stairlift work without a seatbelt?

We would always recommend the seatbelt is used but the vast majority of stair lifts will work without putting the seatbelt on. However, some models do offer a seatbelt isolation switch, meaning that, if the seatbelt isn’t fastened, the stair lift will not travel.

Our Accreditations

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Construction Line
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CHAS Accredited
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NIC EIC Approved
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