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Frequently asked questions about stairlifts and the relevant answers.

Hopefully these will help you to make a decision about your stairlift or access solution but if you’re still unsure or have any further questions please feel free to give our friendly advisors a call.

Do I need a stairlift?

Stairlifts are designed for anyone who has difficulty using a staircase and provides safe access to all areas of the home when the stairs present a barrier. Stairlifts can help people maintain their independence and stay living in their home without support for longer.

What stairlift do I need?

There are two main types of stairlift - straight and curved. Straight stairlifts are fitted to staircases with no bends. This is the simplest form of stairlift, where the staircase is completely straight. Curved stairlifts are fitted to staircases that have one or more bends and require a bespoke rail, including spiral staircases.

How will I know what stairlift is right for me?

Our expert team of surveyors will formulate a good understanding of what stairlift is most suited to your needs when we visit your home to carry out a survey. Based on your particular stair configuration, the dimensions of the stairs and the environment in which the stairlift is being installed. We will usually be able to offer several different options that would “technically fit”. Once we have narrowed down the stairlift options that will fit on your stairs, we then assess you to pinpoint the most suitable stairlift from those options available.

How long does a stairlift take to install?

Typically a straight stairlift will take around 3-4 hours to install. A curved system takes a little longer at around 4-5 hours. Stairlifts installations fitted in domestic dwellings are always completed within a day.

Are stairlifts safe?

Yes, all of the stairlifts that we supply conform to BS EN 81-40:2008, which refers to the safety rules for the construction and installation of lifts. Special lifts for the transport of persons and goods. Stairlifts and inclined lifting platforms intended for persons with impaired mobility.

Are there stairlifts for children?

Yes, child stairlifts work in exactly the same way as a standard straight or curved stairlift but the chair can be tailored to fit a child perfectly with a range of cushions and harnesses available.

Can I customise my stairlift?

Yes, most stairlifts have a variety of upholstery colours and a choice of materials for you to choose from. In the case of curved stairlifts, you are able to customise the colour of the rail.

How are stairlifts powered?

Modern stairlifts are typically powered by two rechargeable, sealed lead acid batteries which are located in the chassis under the chair. Stairlifts need to be plugged into the mains and switched on at all times. This is so that the batteries remain on trickle charge when the Stairlift is not in use.

Does a stairlift use a lot of electricity?

The average stairlift uses around £8-£10 of electricity per year to run.

Will the stairlift work without a seatbelt?

We would always recommend the seatbelt is used but the vast majority of stair lifts will work without putting the seatbelt on. However, some models do offer a seatbelt isolation switch, meaning that, if the seatbelt isn’t fastened, the stair lift will not travel.

Can a stairlift be used outside?

Yes, EMS Stairlifts can supply both curved and straight Stairlifts for outside use. However, Stairlift models built for use outside are more basic than conventional Stairlifts that are used for indoors ie: there are no powered options available on Stairlifts built for outdoor use.

Can a stairlift go around corners?

Absolutely! EMS Stairlifts offer both straight Stairlifts and curved Stairlifts that can go round corners from multiple Stairlift manufacturers.

How to remove a stairlift?

Having a Stairlift removed is easy. Simply contact EMS Stairlifts and arrange for the equipment to be removed. We will usually charge a small fee to remove a Stairlift and this fee will normally depend on if you have a straight Stairlift to be removed, or a curved Stairlift. Most Stairlift removals take anywhere between 1-3 hours to complete.

Can I get help to buy a Stairlift if I can't afford one?

Yes, there are various avenues available to people who can’t afford a Stairlift. If you own your own home, you can apply to your local council for a Stairlift by way of a Disabled Facilities Grant or DFG. Stairlifts that are supplied through a DFG are usually means tested, but not always. It depends on where you live. If you live in rented accomodation through the council or rent your property through a housing association and you feel you could benefit from a Stairlift, contact the council or housing association respectively and they will normally be able to help you get a Stairlift.

What stairlift is the best?

Where Stairlifts are concerned, there is no one size fits all. At EMS Stairlifts, we understand that all Stairlifts are different and all Stairlifts have their plus points and down sides. Our trusted Stairlift assessors will select the correct Stairlift for any given application based on the client's needs and staircase that the Stairlift is being fitted on. Once we have identified what we think is the correct Stairlift for a given scenario, we will invite the customer over to our Stairlift Showroom to try the Stairlift, before they make a purchase.

Can a stairlift be fitted to any stairs?

Modern Stairlift technologies have come a long way in the past couple of decades. We are now able to fit a Stairlift on almost any staircase. However, from time to time we will still come across a property where a Stairlift is not possible, but these situations are few and far between. EMS Stairlifts has one of the largest Stairlift ranges found anywhere in the UK. So you can be confident that if EMS Stairlifts can’t find a solution, there probably isn’t one.

Can I get a stairlift installed during the COVID-19 lockdown?

EMS Lifts Ltd, having adapted our business operations as necessary in accordance with the advice from Public Health England, is operating at near full capacity during the COVID-19 crisis. We are able to measure for and install stairlifts while keeping strict health and safety and social distancing measures in place. Find out more about our Emergency Stairlift Installation during Coronavirus.

Can I get my stairlift serviced or repaired during the Coronavirus lockdown?

We are still able to provide 24 hour a day, 365 days a year emergency stairlift repair and serving. We are taking every measure to safeguard our staff, customers and partners from COVID-19. All out stairlift engineers have been issued with PPE including masks, hand sanitizer, gels and gloves. Find out more about our Emergency Stairlift Repair procedures.

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